Delivery and Returns

DELIVERY

We want you to experience the distinctive character of Benkes. Every piece is gift-wrapped in our signature packaging, placed within a hard-hinged case, enclosed in its own box and presented in a silk ribbon-handled Benkes gift bag.

Orders are dispatched Monday to Friday, excluding UK bank holidays, using Royal Mail or DPD. We aim to dispatch orders within two working days. Engraved, personalised or made-to-order items may take longer, and we will provide an estimated timescale where applicable.

Available delivery services, estimated delivery times and charges are displayed at checkout. Delivery estimates begin when your order is dispatched and are not guaranteed. Once your order has been dispatched, tracking information will be provided where available.

INTERNATIONAL DELIVERY

We deliver to selected international destinations. Available services and delivery charges are calculated at checkout.

International orders may be subject to import duties, taxes and customs charges imposed by the destination country. Unless expressly stated as included at checkout, these charges are the responsibility of the recipient. Customs procedures may also cause delays outside our control.

RETURNS AND CANCELLATIONS

We hope you will be delighted with your purchase. If you wish to cancel or return a non-faulty item purchased online, please contact us at sales@benkes.co.uk within 14 days of receiving your order.

After notifying us, you have a further 14 days in which to return the item. Please include proof of purchase and, where reasonably possible, return the item with its original case, outer box and packaging.

You may inspect the item as you would in a shop. We may make a reasonable deduction from the refund if the item’s value has been reduced because it has been handled beyond what is necessary to establish its nature, characteristics and functionality.

CHANGE-OF-MIND RETURN COSTS

Customers are responsible for the cost of returning non-faulty items. We recommend using an appropriately insured and trackable delivery service and retaining proof of postage.

Please send returns to:

Benkes of England
Unit 1 Buntsford Hill Business Park
Buntsford Park Road
Bromsgrove
West Midlands
B60 3DX
United Kingdom

REFUNDS

For eligible change-of-mind returns, we will refund the price paid for the returned goods and the cost of our least expensive standard delivery service. If you selected a more expensive delivery service, the additional delivery cost will not be refunded.

Refunds will be made to the original payment method within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first. Your bank or payment provider may require additional time to credit the funds to your account.

PERSONALISED, ENGRAVED AND CUSTOM-MADE ITEMS

The right to cancel for a change of mind does not normally apply to goods that have been made to your specifications or clearly personalised, including engraved items.

This exception does not affect your rights where an item is faulty, damaged, not as described or otherwise does not conform to the contract.

FAULTY, DAMAGED OR INCORRECT ITEMS

Every item is carefully inspected before dispatch. If your order arrives faulty, damaged, incorrect or not as described, please contact sales@benkes.co.uk as soon as possible with your order number and details of the problem.

We will explain the available remedy and, where appropriate, arrange or reimburse reasonable return costs. Your statutory rights are not affected.