FAQs

Yes. Engraving and personalisation are available on selected products where an option is shown on the product page. Please check all initials, wording and other details carefully before placing your order.

For a completely bespoke piece, visit our Bespoke page and complete the “Your Bespoke Piece” enquiry form. Our team will contact you to discuss your requirements.

Our accessories are crafted from high-quality gold and silver, selected for their durability, elegance, and timeless appeal.

Yes, we offer engraving on selected pieces. Where engraving is available, the option and any additional charge will be shown on the product page.

Please check your engraving instructions carefully before ordering. Engraved and personalised goods cannot normally be returned because you have changed your mind, although this does not affect your rights if an item is faulty, damaged or not as described.

Some of our pieces require a tailored approach. For these, product pricing is available upon enquiry. Please contact us using the enquiry option provided, and we will be happy to assist with further details.

If you wish to return a standard, non-personalised item purchased online, please email sales@benkes.co.uk within 14 days of receiving it. You then have a further 14 days in which to return the item.

Customers are responsible for the cost of returning non-faulty goods. We recommend using an appropriately insured and trackable service and retaining proof of postage.

Returned goods may be inspected as they would be in a shop. We may make a reasonable deduction if their value has been reduced by excessive handling. Where reasonably possible, please include the original case, outer box, accessories and packaging.

Eligible refunds are normally issued to the original payment method within 14 days of receiving the returned goods or evidence that they have been sent. Personalised, engraved, bespoke and made-to-order goods cannot normally be returned because you have changed your mind.

If an item is faulty, damaged, incorrectly supplied or not as described, please contact us. Your statutory rights are not affected. Full information is available on our Delivery & Returns page.

Every piece is gift wrapped in our signature packaging, with each piece placed within a hard hinged case, enclosed in its own box, and presented in a silk ribbon handled Benkes gift bag.

Available delivery services, estimated times and charges are displayed at checkout.

Orders are dispatched Monday to Friday, excluding UK bank holidays, using Royal Mail or DPD. We aim to dispatch standard orders within two working days. Engraved, personalised, bespoke and made-to-order items may take longer, and an estimated timescale will be provided where possible.

Delivery estimates begin when your order is dispatched and are not guaranteed delivery dates. Tracking information will be provided where available.

We deliver to selected international destinations. Available services and delivery charges are calculated at checkout.

International orders may be subject to import VAT, customs duties and handling charges imposed by the destination country. Unless expressly shown as included at checkout, these charges are the recipient’s responsibility. Customs procedures may also cause delays outside our control.

Yes, your billing address can be different from your delivery address. During checkout, you can enter separate addresses for payment and shipping to ensure your order is sent exactly where you need it.

Our products are proudly made in England, at Benkes of England situated in Birmingham’s historic Jewellery Quarter. Established in 1880, Benkes of England has carried forward a rich tradition of craftsmanship through generations, blending time-honoured techniques with thoughtful innovation to create pieces that are both classic and contemporary.

Yes, we take care to ensure our materials are ethically sourced. We prioritise keeping our supply chain entirely within the UK, from materials and packaging to production. By sourcing recycled materials from local suppliers, we minimise the environmental impact of each piece. Made in Birmingham, England, every accessory combines sustainability with exceptional craftsmanship.

You can GET IN TOUCH with our team by calling us, sending an email, or submitting an enquiry through our website. We’re happy to assist with any questions or concerns you may have.