Visit our BESPOKE page and share your vision with us, we will help tailor a piece exclusively for you. Fill out the ‘Your Bespoke Piece’ form at the bottom of the page and our in – house designers, hand painters and craftsmen will work with you to create your perfect accessory.

Our accessories are crafted from high-quality gold and silver, selected for their durability, elegance, and timeless appeal.

Yes, we offer engraving on select pieces. Engraving is available on products where the option can be selected at checkout. Each engraved piece reflects our dedication to quality, integrity, and traditional craftsmanship.

Some of our pieces require a tailored approach. For these, product pricing is available upon enquiry. Please contact us using the enquiry option provided, and we will be happy to assist with further details.

If you are unhappy with your purchase, please GET IN TOUCH at your earliest convenience and we will be happy to offer a replacement or a full refund.

For non – faulty items, returns must be made within fourteen days of receipt. Items should be returned in their original case and outer box, in the same condition as received, and include the original receipt.

Once your non – faulty return has been received and inspected, a refund will be issued to the original payment method.

Every piece is gift wrapped in our signature packaging, with each piece placed within a hard hinged case, enclosed in its own box, and presented in a silk ribbon handled Benkes gift bag.

At Benkes all orders are dispatched via Royal Mail Special Delivery, Monday to Friday (excluding Bank Holidays).

We aim to dispatch your order within two working days, though during busy periods this may take slightly longer. Please note that orders featuring engraved items may require additional time to ensure the highest quality.

Yes, your billing address can be different from your delivery address. During checkout, you can enter separate addresses for payment and shipping to ensure your order is sent exactly where you need it.

Our products are proudly made in England, at Benkes of England situated in Birmingham’s historic Jewellery Quarter. Established in 1880, Benkes of England has carried forward a rich tradition of craftsmanship through generations, blending time-honoured techniques with thoughtful innovation to create pieces that are both classic and contemporary.

Yes, we take care to ensure our materials are ethically sourced. We prioritise keeping our supply chain entirely within the UK, from materials and packaging to production. By sourcing recycled materials from local suppliers, we minimise the environmental impact of each piece. Made in Birmingham, England, every accessory combines sustainability with exceptional craftsmanship.

You can GET IN TOUCH with our team by calling us, sending an email, or submitting an enquiry through our website. We’re happy to assist with any questions or concerns you may have.